Why can't I see my event in the app?
If your booked event isn't showing up, try these steps:
- Check you're logged into the correct account - you may have a second account from signing up with a different email or login method.
- Pull down to refresh on the My Events screen.
- Check your email for a booking confirmation.
Why can't I see my venue details?
Your venue details are revealed in the app 12 hours before the event starts, and we send you a push notification and an email if you've turned them on. The venue is intentionally kept private until then.
Please note that if you’re on the waiting list, you’ll only find out whether you have a spot, and where the venue is, up to 4 hours before the event.
You can check the countdown on your event page to see exactly when your details will unlock. Once it reaches zero, you'll see the venue name, address, map link, and group information. If it's already within that window and you still can't see them:
- Pull down to refresh.
- Log out and log back in.
- Check your email for a venue confirmation.
What if I still can't see anything?
If you can't see them, see I Can't See My Event or Venue Details in the App. If none of the above works, contact support with your event date and city, and we'll help you find your booking.