A payment can fail for a few common reasons:
- Insufficient funds
- An expired card
- Your bank blocked the transaction
- Incorrect card details
What should I do if my payment failed?
Work through these steps in order:
- Check your payment details by going to Profile → Payment Methods and make sure your card details and expiry date are correct.
- Contact your bank to confirm they didn't block the transaction. This is one of the most common reasons a payment fails.
- Try a different payment method if you have one available.
Will my payment be retried automatically?
Yes. If a payment fails, it's automatically retried for up to 10 days from the first attempt.
You don't need to do anything to trigger a retry, but updating your payment details during this period can help the next attempt succeed.
How do I update my payment method?
To update your payment details:
- Open the Timeleft app.
- Go to Profile → Payment Methods.
- Add, update, or manage your payment method.
If you need further assistance, contact our support team.
What happens to my subscription while a payment is failing?
Your subscription stays active during the retry window. If payment isn't successfully collected by the end of that period, your subscription may lapse. Once a payment goes through, your subscription resumes as normal.