If you canceled your subscription but still see a charge — or an attempt to collect a payment — there are a few common explanations. In most cases the charge relates to a renewal that was already in progress, a subscription managed by an app store, or an active subscription on a different account than the one you canceled.
Here are the most common reasons a charge might still appear:
- Your subscription was canceled around the renewal date. The charge may correspond to a payment taken just before — or on the same day as — your cancellation. This doesn't mean you'll be charged again: after canceling, you keep access until the end of your current billing period, and no further payments are taken.
- You subscribed through the Apple App Store or Google Play. If you originally subscribed through an app store, your subscription is managed by Apple or Google — not by Timeleft. Canceling inside the Timeleft app won't stop a store-managed subscription; it has to be canceled directly in the store (steps below).
- The active subscription is linked to a different account. Many people have more than one Timeleft account without realizing it — usually from signing up with different email addresses or sign-in methods (email, Apple or Google). If you canceled on one account but the subscription is on another, the charges will continue. Check whether the charge matches the account you canceled on.
- You closed your account, but didn't cancel your subscription. These are two separate actions. Deleting or closing your account does not automatically cancel an active subscription, so payments can continue even after the account is gone. The subscription has to be canceled separately, where it was purchased.
- A previous payment failed and was retried. If an earlier payment couldn't be collected before you canceled, you may see one or more automatic retry attempts for that outstanding amount.
What you can do
- Check where you subscribed. Open the app and review your subscription details, or check your payment receipt. If the receipt comes from Apple or Google, your subscription is store-managed and needs to be canceled there.
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Cancel in the right place. Closing your account is not enough — the subscription must be canceled where it was purchased. See How do I cancel my subscription? for full steps.
- Directly through Timeleft: cancel anytime from the app or our website. You'll keep access until the end of your current billing period.
- Apple App Store: on your device, go to Settings → [your name] → Subscriptions, or visit apple.com/account/subscriptions.
- Google Play: go to play.google.com/store/account/subscriptions.
- Check for another subscription on your payment method. Make sure the charge isn't for a separate subscription paid with your card, such as one you set up for someone else.
- Still seeing a charge after you canceled? Contact us with the date and amount of the charge (a screenshot of the receipt helps) and we'll look into it for you. For subscriptions purchased through the App Store or Google Play, refunds need to be requested directly from Apple or Google.