Common reasons
- Insufficient funds
- Expired card
- Bank blocked the transaction
- Incorrect card details
What to do
- Check your payment details in the app
- Contact your bank to confirm the transaction wasn't blocked
- Try a different payment method if available
Note: If your payment fails, Stripe will automatically retry the charge for up to 10 days from the initial attempt.
To update your payment method
Contact support through the Help Form — we'll send you a secure link.