If you don't attend an event without cancelling in advance, a no-show penalty fee may be applied.
Fee amount
35% of the cost of a one-month subscription, deducted from your next billing charge.
Exceptions
- Members based in the United States are currently exempt
- Genuine emergencies are reviewed case-by-case
To dispute the fee
Contact support through the Help Form and explain your situation. If you attended the event, include proof — for example, a photo taken at the venue, a receipt, or any other evidence of your presence.