To cancel in the app
- Open the app → My Events
- Tap the event → Cancel Reservation and confirm
Cancellation deadlines
| Time before event | What happens |
|---|---|
| More than 48 hours | Free cancellation |
| 24–48 hours | Cancellation allowed — possible penalty |
| Less than 24 hours | Late cancellation — no-show fee may apply |
| No cancellation | No-show — fee applied automatically |
To modify your reservation
See: Can I Change My Preferences After Booking?
If you had a genuine emergency
Contact support through the Help Form and explain your situation.